02How We Use Your Information
We use the information we collect solely for legitimate purposes related to your stay and our services:
- To confirm and manage your room reservation
- To communicate booking details, check-in instructions, and tour package information
- To comply with government regulations requiring guest identity verification
- To send booking confirmations and receipts via WhatsApp or email
- To improve our website and services based on usage patterns
- To respond to your queries and provide customer support
- To send festival offers or special packages (only if you have opted in)
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
03Sharing of Information
We share your information only in the following limited circumstances:
- Legal Compliance: Guest identity information is shared with local police/authorities as mandated by the Uttar Pradesh Hotels and Lodging Houses Act and other applicable laws.
- Service Providers: Tour operators and transport partners involved in your booked packages receive only the details necessary to fulfil those services.
- Payment Processing: UPI and card payment processors receive transaction data. We do not store your card or UPI credentials.
- Analytics: Google Analytics receives anonymised usage data from our website to help us understand visitor behaviour.
04Cookies & Tracking
Our website uses cookies and similar tracking technologies:
Essential Cookies
Required for the website to function correctly. These cannot be disabled.
Analytics Cookies (Google Analytics)
Help us understand how visitors interact with our site. Data is anonymised and aggregated. You can opt out via Google's opt-out tool.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
05Data Security
We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction:
- Our website uses HTTPS encryption for all data transmission
- Guest records are stored securely and accessible only to authorised hotel staff
- Physical guest registers are kept in a secure location as required by law
- We regularly review our data collection and storage practices
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
06Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Opt-out: Unsubscribe from promotional messages at any time
To exercise any of these rights, contact us at sribalajidhamhotel@gmail.com or call +91 8755550411.
07Third-Party Links
Our website may contain links to third-party websites such as Google Maps, WhatsApp, and booking platforms. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
08Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
09Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.